About Mexika.co.uk

Mexika  is an online store for those who love  all things Mexican from authentic Mexican cuisine, arts, and culture. We pride ourselves in sourcing out  great ingredients and products while keeping fair trade prices from supplier to consumer. We offer you an ultimate selection of  specialty foods, arts and crafts  not easily found at your local store from chilies, corn tortillas, herbs, spices, moles, drinks, cactus, coffee, spirits and many other gastronomic delights from Mexico. We also offer traditional party piñas for all your birthday and festive needs for any occasion. Mexika will also feature crafts and accessories from time to time to promote and preserves the exquisite artisan crafting from Mexico.

We invite you to explore and shop for the  best  quality ingredients  and  products  from  Spain, Mexico, Latin American and the USA at prices that will amaze you. Through our website and our online blog you will discover recipes,  tips and everything you need to know about  authentic Mexican food , cooking classes, and cultural events in London  all in one place: Mexika.co.uk

Images and text are the property of Mexika Ltd with copyright and must not be reproduced without permission. Some images and text have been used under licence.

We are a friendly, transparent, open and honest company – just ask for help if you need it.

 Mexika LTD is registered in England and Wales. No. 09561588

Payment

UK Buyers

  • We use paypal for secure online payment processing accepting all major credit and debit cards around the world including American express.
  • You can also pay by postal orders and cheques but please contact us first before doing this, please also note some cheques may take up to 10 working days to clear.
  • We perform additional random security checks on card and cheque payments on occasion.


Non UK Buyers

  • We use paypal for secure online payment processing accepting all major credit and debit cards around the world including American express. Currency conversion will be done automatically by your credit or debit card company.
  • If you are not sure of the total amount to pay then please contact us.
  • We perform additional random security checks on card and cheque payments on occasion.
  • Republic of Ireland Customers: please note unfortunately we are unable to accept payment by Laser Cards as they are only accepted in Ireland.


Prices and Value Added Tax (VAT)

  • Prices on this website are in UK Pounds Sterling (£) and are inclusive of VAT only if tax applies at the rate applicable within the UK.
  • You may select to show prices in GBP, Euro,  U.S dollar, and MXN using the currency converter. The currency  price shown is a guide price using the current exchange rate available to us. The actual currency price you pay will depend on the exchange rate imposed by your Credit or Debit card provider.

paypal-logo

payment_op.2

UK Buyers

Shipping

MEXIKA Flat Shipping Rates

 

Next Day (standard delivery) in the UK £6.99 to include the first 10 kilos, then  22p per kilo thereafter,

 

 

Most UK customers have a standared next-working day delivery by Interlink with a 1-hour predicted time slot which will be sent to your mobile via text message. This service costs £6.99 for up to 10 Kg and .22p there after*.

Check the table below for a list of delivery and postage charges for different size orders and for different destinations outside the UK mainland:

Destination &
Service
Postcodes/Zones Speed Charge
1 UK Mainland Next-Working-Day Courier
All mainland postcodes in England, Wales and Scotland Next working day
1-hour delivery slots advised by SMS.
Some areas in Northern Scotland may take up to 3 days.
£6.99 to 10 Kg
22p thereafter
2 UK Off-Mainland Courier Scottish Islands, Northern Ireland, Isle of Wight, Scilly Isles, Isle of Man & Channel Islands 1-3 working days £15.00 per consignmen tup to 10kg,then £0.85 per additional kg
Zone 1 Europe Road Service Belgium, France, Germany, Luxembourg, Netherlands, Eire 2 days £15.00 per parcel  max weight 20 KG
Zone 2  Europe Road Service  Austria, Denmark,  3 days  £16.00 per parcel
Zone 3 Europe Road Service Czech Republic, Italy, Slovakia, Spain 3-4 working days £17.00 per parcel

 

Zone 4 Europe Road Service Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia 4-5 days £21.00 per parcel
Zone 5 Europe Road Service Bosnia-Herzegovina, Bulgaria, Croatia, Latvia, Lithuania, Montenegro, Romania, Serbia, Greece, Iceland 4-6 days £35.00 per parcel

 

*Please note that delivery service timescales are a guide only, and not guaranteed. The courier’s don’t offer that sort of guarantee.

 

 

Delivery Procedures and Timescales

We are above all flexible and willing to take into account your situation to ensure your order gets to you in good time and without you having to take a day off work to wait for it! The normal procedure for delivery is as follows:

  • Orders placed before 2 pm will normally be shipped that day for delivery the following working day unless you request otherwise.
  • You will be advised by email on the evening of the day when your order is shipped.
  • UK mainland deliveries are made via third-party courier on a next-working-day basis. Deliveries are during office hours. You will receive an SMS on the morning of your delivery with an estimated 1-hour timeslot (mobile number required).
  • To avoid orders sitting in the courier’s depot over the weekend, we do not ship orders on Fridays.
  • Although in the large majority of cases we can achieve next-day delivery for orders placed before 2 pm, this is not a guaranteed service and delivery may take slightly longer in some cases. Although it is extremely rare that your order take more than a few days to reach you, please allow up to 7 days and please note that we do not provide a money-back guarantee for the next-day service.
  • For example: (A) Goods ordered 11 am Thursday, shipped same day, delivered Friday. (B) Goods ordered 3 pm Friday, shipped Monday, delivered Tuesday. Please call us if you absolutely require next-day service and we can offer premium guaranteed services at additional cost.

Our delivery partners depend on your location and the delivery option you select at the checkout. When your order is despatched, we will send you confirmation of the courier/delivery partner along with a link to track your consignment.

We can be very flexible in terms of specific day of despatch and delivery address. We are happy to deliver to your work address (or another address) if this is an option. Unfortunately, delivery has to be during normal office hours and evening or Saturday delivery is not possible. Whilst the courier will estimate a 2-hour timeslot for your delivery, please note that they cannot absolutely guarantee that this will be achieved. Please let us know should you have any special requirements by phone, email, or by filling in the ‘Special Delivery Instructions’ box on the ‘Checkout’ page and we will do our very best to help.

More Delivery FAQs

Why do you charge more to deliver to some areas within the UK? Isn’t that discrimination?

We realise that it seems unfair to charge extra to deliver to some of the more remote parts of the UK, but unfortunately our courier imposes a surcharge for these areas and there is nothing we can realistically do to change this. We only ever pass on an amount equal to the extra that we are charged and in many cases we absorb some of the extra charge in order to be able to offer you cheaper delivery. We do NOT make profit on these courier surcharges. If you feel that you would like to complain about remote area surcharges, please take up the matter directly with Interlink who will readily explain their reasons for these higher charges.

My address is hard to find – can I give special instructions?

Yes. On the ‘Checkout’ page there is space for you to fill in any special advise to the courier, such as ‘Flat is on top floor’, ‘Large house at end of dead end’, ‘Ring bell to enter driveway’, or ‘1/2 mile off A454 past the Dog and Duck’.

Is it necessary for somebody to be present to accept the delivery?

In the majority of cases, in order to avoid fraudulent claims, the courier will require a signature on delivery of your order and therefore somebody will need to be in to receive it. You are free to ask us to instruct the courier to leave your package in a location that you believe to be secure, or to choose a non-signature required service (like Royal Mail), but in this case you assume the risk involved in specifying that a signature is not required and we will not be able to entertain claims for non-delivery.

May I specify any special delivery instructions?

Yes. Our courier is very flexible and we can instruct them to leave your order with a neighbour or other secure place where a signature can be obtained. If access to your property is difficult or unusual, you may also specify how they should enter. A box is provided for you to specify these instructions when completing your order.

What will happen if there is nobody available to accept delivery?

As with the majority of courier companies, the courier will leave a card with instructions for contacting them to arrange for redelivery. If you have specified a mobile phone number, you should also receive a text message. They may or may not automatically attempt delivery again the next-day.

After attempting delivery once or twice, the courier will hold your order awaiting instructions from yourself. If you do not contact them within 3 days, the order will be returned to us at our cost. As such, we regret that in these cases we will have to pass on the £8.50 charge, plus another £4.99 for redelivery if required.

What about items that would normally be kept in the fridge?

We’ll pack them in thermally protective polystyrene and frozen ice packs to ensure they stay cool during transit. Our cheeses and meats all have at least some curation and are thus able to be transported for 24-48 hours in such packaging without going bad. Our fresh tomatillos will be fine too.

For customers outside mainland UK where we cannot offer next-day delivery (see above table), we don’t recommend that you order goods that would normally be kept in the fridge. Although delivery is often within 3 days, if there is a weekend in the middle delivery could take a week, and the products won’t last. If you do choose to order refrigerated products, please take into account that we cannot accept responsibility for their degradation and we can’t refund.

Customers should be sure that they are able to receive delivery of orders containing refrigerated goods on the first attempt. Unfortunately, we cannot accept responsibility for degradation of such products that were unable to be delivered at the first attempt due to the customer being absent. If you are not sure that you will be available to accept delivery, consider contacting us to schedule delivery for a specific day, or preferably, have the goods delivered to your work address. Please note that orders placed on Friday containing refrigerated products will be shipped on Monday.

What about frozen products?

In order to ensure an unbroken cold chain from our freezer to yours, extra care has to be taken in delivery of frozen goods. We package your food in special insulated boxes with gel ice which will guarantee that products remain frozen for the 24 hour journey. Please ensure you understand the following:

  • The laws of physics make it impossible to send very small orders of frozen food. We therefore have to ask for a total minimum weight of 6 kg for the frozen items in your order.
  • We can only deliver frozen products to destinations where a next-day service is available. Unfortunately that means UK Mainland only and excludes certain areas of northern Scotland where only a 2-day service is available (please check with us if in doubt).
  • You must be available to take delivery on the first attempt. Although we will instruct the courier to leave the package with a neighbour or in a safe place if possible, we cannot guarantee that this will happen and cannot take responsibility for spoiled goods where you have not been in to accept delivery.

Returns and Refunds

What is your returns policy?

Simple. If, for some reason you want to return an unopened item (as long as it is in perfect condition), after you have received it, you can send it back to us for a full refund. We’ll accept returns within a reasonable time-period (the legal requirement is 7 days, but we’ll try to be more flexible than that unless there’s a good reason not to be). Please contact us for returns address and instructions. Obviously, we won’t pay for the cost of returning the item and we can’t accept returns of short-shelf life products. This policy doesn’t apply to ‘faulty’ products and of course, doesn’t affect your statutory rights.

What about products which are of unsalable quality – i.e., ‘faulty’?

Of course, it doesn’t make much sense to talk about ‘faulty’ food products, but what happens if you open a pack of ham only to find that its mouldy? Although it’s very rare that anyone receives a bad product, it does happen. Normally, we’ll just ask for a quick photo of the defect and then you can throw it away and we’ll refund the item’s cost. Obviously, this can’t apply if you simply don’t like the taste of the product and please bear in mind that taste is a subjective matter – what one person may love, another may consider ‘faulty’ (e.g., too salty, texture too hard). So there’s sometimes a grey area here. Also, please bear in mind that products might taste of look different to similar ones you may have tried in the past, and that would not be grounds for a refund.

What about products that are not ‘as described’?

As an online food seller, we have the obligation and desire to represent our products as accurately as possible to our customers, so you can make the best purchasing decisions possible. We do our absolute best to ensure that the information displayed for each product on our website is accurate and up-to-date and try to make as much information from the product label available to you. However, certain aspects of product representation will always be subjective.

What about broken or damaged items?

As you can imagine, we take every care possible to ensure that your order arrives safely and in one piece. We have developed what we believe to be the best packing techniques and use the most appropriate materials for the job, including strong, double walled boxes and cushioning materials. Unfortunately, the courier is determined to get the better of us and the package just can’t withstand the rough treatment it gets on its way to you. If there is any damage, please don’t just outright reject the package from the courier. Please accept your order, check it over and then inform us of any damages within 24 hours. We don’t require for you to have signed ‘damaged’ or have rejected the package from the courier. Again, we normally ask for a quick photo and then we’ll sort out a refund for you.

Will you give me my money back if my order does not get to me the following day or if the courier calls when I am not in?

Unfortunately, as we do not make deliveries ourselves, we are reliant on a courier to get your goods to you. Getting a parcel across the country in 24 hours is not always easy and things can sometimes go wrong. Although we are normally able to achieve a very fast delivery, we cannot guarantee that your order will be with you within a specific time frame and predicted delivery dates times are estimates only. Although you have the right to cancel should your order miss any deadline you might have, we won’t be able to refund the shipping cost and you will have to pay for the goods to be brought back to us before a refund is issued (limited expiry products excluded).

 

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied or happy with your item then we will gladly exchange it or refund you subject to the returns policy as set out below.

 Returns and Exchanges 

We cannot accept returns of perishable items. We just don’t feel comfortable reselling a perishable food item that has not always been in our control. We can accept returns of non-perishable items as long as you call us within 24 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging – we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please store the items appropriately and contact us within 24 hours of receipt. We can arrange a return or exchange for you or you can reship the order back to us only with Royal Mail next day service once you have spoken with one of our customer service representatives. We cannot accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first.

Once the items have been received back at our store, the items will be inspected. Items need to be in perfect resell able condition in order for us to issue credit on the return. A credit for the cost of the item will then be issued to your account, unless you have selected an exchange. Shipping charges are non refundable. All returned items are subject to a £5 or 20% restocking fee, whichever is greater.

We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also cannot be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.

Refund Policy

  • Return requests or cancellations must be received with in 24 hrs of order received. For a full refund we must receive your returned goods within 7 working days, the day we receive your returned goods we will refund you in full, this will include the refund of the item you paid and the refund of the standard delivery charge. We will not refund an express (non-standard) packaging and postage cost as these are considered special services over and above our standard delivery.
  • Order returns after 7 days may not be refunded and it is at our discretion, we may in this case offer an exchange, we will not refund postage costs.
  • Standard packing and posting for exchange items will not be charged unless a refund is asked.

Procedure

  1. If you wish to return an item, this must be returned to us within 7 days from the day that you receive the order.  The day after receiving your item contact us for a return request. Cancellation under the distance seller regulations must be submitted in writing i.e via email.
  2. To submit a return request please contact us by email or phone.
  3. You will then be given a return id and process on how to return the item and where to return your item.
  4. We will agree with you to either return the item for a refund or an exchange or credit note.
  5. Please post the item you wish to return to us as soon as possible, we recommend that you use a postal service with insurance as we are not responsible for any item lost in the post. If you wish to cancel the item you may choose for us to collect the item in which you shall pay for the service in advance.
  6. On return of your package we will determine whether you are eligible for a refund in accordance with our return policy.
  7. All refunds will be paid back in the credit or debit card you used to purchase the goods. Please allow a few days for your bank to register the payment as the banks process time may delay the payment.
  8. If the item is not acceptable by us we will return the item back to you with an explanation on the reason it was returned back to you. At this point the item will not be accepted by us for any further return and your payment will not be refunded.

More questions?
If you have any other questions or concerns, please give us a call at 07521528542 or email us at sales@mexika.co.uk, and our knowledgeable Customer Service representatives will be happy to assist you.

We are a friendly, transparent, open and honest company – just ask for help if you need it.

Privacy Policy
  • Mexika.co.uk is committed to safeguarding your privacy and security.
  • Mexika.co.uk is subject to all applicable laws and regulations relating to the personal data and privacy in the UK and all dealings with us will be stored and disposed of in compliance with the United Kingdom 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • Your personal data will only be used to provide the goods and services offered through Mexika website, for billing and the fulfilment of orders.
  • We electronically store details of your name, address and your previous order details.
  • It is your right to request any data stored by us and your right to request to have it removed and deleted.
  • We will never pass on your details or information to any third party without your consent unless it is requested by the UK Government, police or law enforcement agencies.
  • All information is held securely, by this we mean locked or password protected.
  • All information is disposed of by shredding.
  • We do compile sales and website traffic information that maybe analysed by our professional advisers such as website designers, online marketing consultants but at no stage will personal information be shared.

Your Password

  • You alone are responsible for the security and safekeeping of your password.
  • Please insure it cannot be obtained by anyone else and that they cannot access your PC, tablet, phone or any other device which allows browsing the net whilst you are logged in.
  • We are unable to access your password.
  • If you are unable to access your account or forgotten your password please click on forgotten password where instructions will be sent to your email to reset your password, alternatively you may contact us during office hours and we will be able to reset it for you.

Security

  • We accept all major debit and credit cards as well as American express through PayPal a secure payment provider.
  • We also scan our website daily to make sure everything is secure.
  • To protect against fraud we check random payments and in some cases you may be asked for further information before we dispatch.

Verified by Visa and MasterCard Secure Code

  • Both Visa and MasterCard provide enhanced security.
  • All Visa and MasterCard owners will soon if they have not already be invited to set up further enhanced security measures.
  • For those customers who have not already done this may get an error message. If this occurs you may be asked to verify your card.
    Please contact us if you require further assistance.
  • For further reading please visit the following sites Mastercard Secure Code also Verified by Visa.
Terms and Conditions

 

  • This website is wholly owned and operated by Mexika.co.uk. ‘we’ in these terms and conditions means Mexika.co.uk
  • Your use of Mexika.co.uk website and purchase from its online store are subject to these terms and conditions.
  • These terms & conditions must be read fully including the other pages referenced within them.
  • By using this website you agree that you are bound by these terms & conditions and fully agree to them. Please read the terms & conditions carefully before purchasing anything from Mexika.co.uk website.

Copyright

  • Detailed in our Copyright page page.

Privacy and Security

Your Account and Password

  • You are not required to register or have a password to shop on Mexika.co.uk. if you decide to checkout and pay as a guest then we will set up an account and password on your behalf in order for you to check the status of your item; submit return requests and checkout faster in the future.
  • Your account holds details of your name and address and your previously bought orders and you will be able to shop more easily and access and track previous orders placed.
  • It is your responsibility to provide accurately your information and to keep it up to date.
  • You alone are responsible for the security and safekeeping of your password.
  • Please insure it cannot be obtained by anyone else and that they cannot access your PC, tablet, phone or any other device which allows browsing the net whilst you are logged in.
  • You alone are responsible for any activity or purchases made under your account.
  • Mexika.co.uk reserves the right to delete accounts, cancel orders or deny access to our website without giving any reason to why.

Contract

  • When you place any order on this website you are making an offer to purchase goods from and forming a contract with Mexika.co.uk
  • We do not accept your order until the full payment has been received, if a payment by cheque is received then until the payment has been fully cleared by the bank, which may take up to 10 working days in some cases.
  • A contract will exist between yourself and Mexika.co.uk when the goods have been dispatched.
  • Mexika.co.uk will send an email confirmation of your receipt of an order and an email sent to yourself when the order has been dispatched.
  • Each part of your order dispatched separately will constitute a completely separate contract and failure to dispatch and deliver any part of your order will not entitle you to repudiate the order in part or whole.
  • Mexica.co.uk stores the contents contract in an electronic form. This will include the billing and shipping address/ addresses, contact name, contact details i.e email and telephone numbers, what items you may have ordered, the shipping method you chose and your payment. Details will be sent to you via email.

Communication

  • We will communicate with you by the email you submitted to us or the email submitted when you order.
  • Communication via email will satisfy any communication between Mexika.co.uk and you to be in writing.
  • You are responsible to the access of your own email account.

Postage & Delivery

Order Cancellation

  • Your right to cancel: Under the UK’s consumer protection (distance selling) regulation you have the right to cancel your order 7 days the day after your item has been delivered. To make a cancellation of an order please contact us via email or by using the ‘contact us’ form which is found under the ‘contact us’ page on this website, stating your order number.
  • Prior to dispatch: We can cancel an order made up to 3pm on the same day of the order if a request has been received.
  • After dispatch or delivery: Please see our shipping and returns page on how to cancel or return an item once it’s been dispatched or delivered.

Returns and Refunds

  • Details on Mexika.co.uk  shipping and returns.

Defective or Damaged Merchandise 
We take all measures possible to assure your order is received intact and in proper condition. Sometimes though the route to your house gets a bit more bumpy  in uncontrolled traffic or weather conditions.  In the event that you receive a defective or damaged product, please contact us immediately after receiving your order. Do not throw anything out or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and then email it to us at sales@mexika.co.uk. Please then call us at 07521528542. Depending on the issue, order issues may be resolved with a replacement product being issued, a store credit, a credit to your order, or any other means we feel is appropriate.

Pricing Changes
Our products are subject to availability due to weather and seasonal variations. We reserve the right to make changes to its pricing to reflect changes in market supply. We pledge to make the customer aware of any changes as soon as it is possible.

Mailing List

  • We use a mailing list to send out newsletters to you with latest products, discounts or vouchers.
  • You can easily unsubscribe from our mailing list by simply clicking on unsubscribe on any newsletters we mail to you.

Misuse

  • You must not use Mexika.co.uk website for any illegal activity or to cause any offence to anyone, nuisance or injury. You must not also use this website to hack, sabotage or in any way deform, slow down or damage the website.

Changes

  • We reserve the right to make changes to this website, to its prices, pictures or changes to the terms and conditions at any time we see fit.
  • These terms and conditions, the prices and information on the site apply as displayed on the website at the time of your use and the time you make the order. You may if you wish print the terms and conditions for your own keeping.

Law

  • The terms and conditions set out here in are subject to the laws of England.
  • You fully agree to submit to the non exclusive jurisdiction of English courts.

Enforcement

  • If for any reason any parts of these terms and conditions are unenforceable in English courts then that will not affect the other parts.

Delays

  • We will do all that we reasonably can to meet your date for delivery of your order, in case we are unable to due to unforeseen circumstances, which is beyond our reasonable control, we shall contact you to agree on another date.

Statutory Rights

  • These terms and conditions set out in no way affect your statutory rights or responsibilities.
  • If you are a citizen or live in the United Kingdom you can read more about your rights as a consumer at the following websites.

 

www.tradingstandards.gov.uk

www.adviceguide.org.uk

www.oft.gov.uk

www.citizensadvice.org.uk

www.gov.uk

Distance Selling Regulations

 

Disclaimer

Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Mexika.co.uk assumes no liability for inaccuracies or misstatements about products.